Stairway to customer satisfaction: Nine quick tips to quality
Does everyone in your organization know what quality product means for your company? If not, your future is in jeopardy. This article gives you nine pointers on how to get your enterprise moving in the right direction.
Much has been written about the Six Sigma Management System1 and other quality programs designed to approach perfection. At the other end of the spectrum, many businesses define quality product as that which is sellable and not returned by the customer. Quality is as much a mind-set as it is a science. Attitudes of customers and vendors must mesh together in a kind of Vulcan2 mind-meld to reach agreement on what constitutes quality and on how it's to be measured.